Shipping & Returns
We offer a number of shipping methods for your convenience. Depending on the item(s) you purchase on nataliemartincollection.com and the location to which the items will be delivered, different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are based on the shipping method chosen and the value of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order. For orders $400 and above, a signature will be required at the time of delivery.
Products are shipped by UPS as well as USPS, per customers request. Shipping charges to your location will be calculated at checkout. On average, your order should ship within 1-2 business days.
The Natalie Martin office will be closed on Christmas and Boxing Day. All orders placed from the 23rd-26th of December will be fulfilled on the 27th of December.
Natalie Martin ships worldwide! Please email firstname.lastname@example.org with any overseas shipping questions/concerns. International customers are responsible for all customs duties and fees. International shipments are sent via DHL. Total freight charges will be determined at checkout.
Natalie Martin wants you to be completely satisfied with your order, so if something is not right, please let us know. If you are not completely satisfied with your purchase, we will gladly exchange or refund your item within 14 days from the date your item is delivered. ALL returned merchandise must be unworn, unused and in original condition. Natalie Martin has the right to refuse returns not meeting these requirements.
Please contact email@example.com with your order number along with a brief reason for your exchange for a Return Authorization # or for any other exchange inquiries - only orders with Return Authorization #'s will be accepted.
Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as NATALIE MARTIN is not responsible for any returned packages not received. Please send your items to:
NATALIE MARTIN RETURNS
912 N. LA CIENEGA BLVD,
LOS ANGELES, CA 90069
Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, Return Authorization # and which items you are exchanging for.
If you receive a damaged/defective or mis-shipped item, you must notify us by email at firstname.lastname@example.org within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.
All sale items are "FINAL SALE." Any item purchased on "SALE" cannot be returned or exchanged, no exceptions.
STOLEN OR LOST PACKAGES
While we are not responsible for stolen or lost items, if your order does not arrive in a timely fashion, please contact us at email@example.com, and we will do our best to assist you with tracking your package. Any order over $400 will require a signature upon delivery.