Products are shipped by UPS GROUND Shipping charges to your location will be calculated at checkout. On average, your order should ship within 1-2 business days.
Natalie Martin ships worldwide! Please email firstname.lastname@example.org with any overseas shipping questions/concerns. International customers are responsible for all customs duties and fees. International shipments are sent via USPS or UPS and total freight charges will be determined at checkout.
Natalie Martin wants you to be completely satisfied with your order, so if something is not right, please let us know. If you are not completely satisfied with your purchase, we will gladly exchange or refund your item within 14 days from the date your item is delivered. ALL returned merchandise must be unworn, unused and in original condition. Natalie Martin has the right to refuse returns not meeting these requirements.
Please contact email@example.com with your order number along with a brief reason for your exchange for a Return Authorization # or for any other exchange inquiries - only orders with Return Authorization #'s will be accepted.
Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as NATALIE MARTIN is not responsible for any returned packages not received. Please send your items to:
NATALIE MARTIN RETURNS
912 N. LA CIENEGA BLVD,
LOS ANGELES, CA 90069
Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, Return Authorization # and which items you are exchanging for.
If you receive a damaged/defective or mis-shipped item, you must notify us by email at firstname.lastname@example.org within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.